We want you to be 100% happy with your purchase of Koko Analytics Pro.
We offer a full refund within 30 days of any payment to us, no questions asked. After the 30 day period, no more refunds will be given. This applies to your initial account payment and to any renewal payment.
Applying for a refund
To apply for a refund, contact us and state that you would like a refund. Make sure to use the same email address as your account with us or include your payment details.
Replies to the invoice email will automatically land in our inbox.
Tell us why you want the refund
When requesting a refund, we really appreciate you taking a moment to let us know why. We’re always looking to improve, so please include details about the reason for your refund request.