Refund policy

If Koko Analytics Pro is not the right fit for your site, you can always request a full refund within 30 days of purchase. No questions asked.

After 30 days, we can no longer issue refunds. This helps us keep pricing fair while continuing to provide support and updates for all customers.

How to request a refund

The fastest way is to reply directly to your welcome email. You can also contact us by email to let us know you would like a refund.

To help us find your payment quickly, please use the same email address linked to your Koko Analytics Pro account.

Refunds are issued to your original payment method. Once approved, they usually appear on your bank statement within 5 to 10 business days.

If you would like to share why you decided to apply for the refund, we would appreciate it.

Your feedback helps us improve Koko Analytics Pro, but it is completely optional and not required for a refund.

In our 16 years of being in business, we have never refused a refund within the 30-day period. Not once.