No stats are being recorded after a plugin update

If you just updated Koko Analytics to its latest version and no stats are being recorded, it is probably a caching issue. If you site is serving an outdated version of our tracking script, the endpoint that persists data to more permanent storage won’t accept the data it is being sent.

You can confirm whether this is the case by checking the Network tab in your browser’s developer tools and checking the HTTP response code of the request to /koko-analytics-collect.php. It should be 200 OK.

If the Status column indicates anything other than 200, it is probably a caching issue.

How to fix a caching issue

Make sure to clear your server caches through whatever caching or performance plugin you’re using.

You should either do this after every plugin update or, better yet, exclude our script (/wp-content/plugins/koko-analytics/assets/dist/js/script.js) from caching altogether.

Our plugin already ships with a cache bust query parameter, but something on your site is actively removing this query parameter and preventing our cache bust mechanism from working…