Refund policy

We believe in our work and want you to be completely satisfied with your purchase of Koko Analytics Pro. If for any reason the plugin does not meet your expectations, you can request a full refund within 30 calendar days of your payment—no questions asked.

If more than 30 days have passed since your payment, we unfortunately cannot issue a refund. This timeframe ensures we can continue providing support and updates fairly for all customers.

How to Apply for a Refund

To request a refund, please contact us by email and state that you would like a refund. Use the same email address associated with your Koko Analytics Pro account so that we can quickly locate your payment. The easiest way is to reply directly to your invoice email—these messages automatically reach our support inbox.

Refunds are processed back to the original payment method. Once approved, you can expect the funds to appear within 5–10 business days, depending on your payment provider.

Bonus Points: Tell Us Why You’re Leaving

While feedback is optional, we always appreciate a short note about what didn’t work for you. This helps us understand how we can improve Koko Analytics Pro and serve our users better in the future.

Our goal is to make every interaction fair, transparent, and hassle-free.