Troubleshooting

What to do if you experience an issue? Don’t worry – we’re here with some guidelines that will get you back on track as soon as possible.

Paying customers

If you’re using Koko Analytics Pro, know that you are eligible for premium support. You can reply to your welcome email or contact us here and we’ll help you right away.

Free plugin

If you’re on the free plugin, first go through the articles below to troubleshoot the issue yourself. If that doesn’t help, open a new topic on the WordPress.org plugin support forums and we’ll get to you as soon as we can.